Shipping Policy

Order Processing

All orders are processed within 1–5 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on the destination and local carrier operations. Most orders arrive within 7–20 business days, although delivery may take longer during peak seasons, customs inspections, or unforeseen logistical delays.

Order Tracking

Every eligible shipment includes a tracking number, allowing you to monitor your package throughout the delivery process. Tracking details are typically provided shortly after your order has been dispatched.

Lost or Delayed Packages

If your package is confirmed lost in transit or does not arrive within the maximum delivery period stated at checkout, please contact our support team. We will investigate the issue and provide an appropriate solution, including a replacement or refund when applicable.

Shipping Address

Customers are responsible for providing accurate and complete shipping information. Kultz is not responsible for delays or delivery issues resulting from incorrect addresses entered during checkout.

Failed Delivery Attempts

If delivery cannot be completed due to unsuccessful delivery attempts, the package may be held by the local carrier for collection or returned to the sender. Additional fees may apply for redelivery or reshipment services.

Need Help?

For any shipping-related questions, please contact our support team at storekultz@gmail.com